Return, Refund & Order Cancellation Policy

Gemone Diamond is committed to quality craftsmanship and customer satisfaction. Please review the following policy before placing your order.

1. Returns & Exchanges

• Return Window: Eligible jewelry may be returned or exchanged within 30 days from the shipment date.

• Condition: Items must be unworn, unaltered, and returned in their original condition.

• Original Packaging: All original tags, jewelry boxes, inserts, certificates, documentation, and the authentic sales receipt must be included.

• Custom Orders: Custom-made and special-order jewelry is non-returnable and non-refundable.

• Return Authorization: Contact our customer support team with your order number and return details before shipping any item back.

2. Shipping, Insurance & Customs

• Return shipping and insurance costs are the customer's responsibility and are non-refundable, except where an item was supplied in error.

• Shipping charges for bounced or undeliverable packages are the customer's responsibility.

• Customers are responsible for applicable taxes, duties, and import charges.

• International shipments may be subject to customs procedures and delays. Customers must cooperate with customs authorities when required. Customs detention or delays do not automatically qualify an order for a refund.

3. Order Cancellation

• Within 48 Hours: Orders may be cancelled within 48 hours of placement.

• After 48 Hours: A 12% cancellation fee applies.

• After Shipment: Orders cannot be cancelled once shipped.

• Custom Orders: Custom-made items cannot be cancelled.

• Cancellation Requests: Contact our customer support team with your order number and cancellation details.

4. Product Images & Variations

Our jewelry is professionally photographed. Minor variations in color or appearance may occur due to lighting, screen settings, or production differences.

For assistance with returns, exchanges, or cancellations, please contact our customer support team before proceeding.